VendorFox Terms of Service

1. Scope of Service

VendorFox is a business-to-business software platform provided by VendorFox Ltd (“VendorFox”, “we”, “us”). By creating an account or using the service, you confirm that you are acting on behalf of a business or organisation and have authority to bind that entity.

VendorFox provides informational insights relating to hardware lifecycle, firmware currency, end-of-life status, and security advisories. All outputs are provided on an informational and advisory basis only.

VendorFox does not:

• guarantee accuracy, completeness, or timeliness of vendor data;
• provide professional, legal, regulatory, or operational advice;
• accept responsibility for actions taken based on platform outputs.

Customers remain solely responsible for:

• validating information against official vendor sources;
• assessing operational risk;
• implementing changes within their own environments.

2. Intellectual Property

VendorFox retains all intellectual property rights in the software, platform, algorithms, aggregated datasets, documentation, branding, and any improvements thereto.

Customers retain ownership of their uploaded inventory data. By using the service, customers grant VendorFox a non-exclusive licence to process such data solely for the purpose of providing and improving the service.

VendorFox may use anonymised and aggregated data for analytics, benchmarking, and product improvement, provided no customer is identifiable.

3. Fees and Payment

Subscriptions are billed in advance on a recurring basis as selected at checkout. All fees are exclusive of VAT, sales tax, or other applicable duties and taxes.

Subscriptions renew automatically unless cancelled prior to the renewal date. Failure to pay may result in suspension or termination of access.

Except where required by law, fees are non-refundable.

4. Confidentiality

Each party agrees to keep confidential any non-public information disclosed in connection with the service. VendorFox will not disclose customer inventory data except as required to provide the service or comply with legal obligations.

5. Data Processing and Security

VendorFox acts as a data controller for account data and as a data processor where customers upload personal data within device inventories.

Authentication is provided via email magic links, SSO, Google Sign-In, and Apple Sign-In. VendorFox does not store user passwords.

Customers may export their inventory data at any time. Upon termination, data will be deleted within a reasonable period unless retention is required by law.

6. AI and Automated Insights

VendorFox uses automated systems and AI-assisted analysis. Outputs may contain errors or omissions and must be independently validated by customers.

7. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, VendorFox’s total aggregate liability shall be limited to:

• the total fees paid in the twelve (12) months preceding the claim; or
• where no fees have been paid, £100.

VendorFox shall not be liable for indirect, consequential, or special losses including loss of profits, revenue, data, or business interruption.

8. Suspension and Termination

Customers may terminate at any time. VendorFox may suspend or terminate access for breach, misuse, or non-payment.

9. Force Majeure

VendorFox shall not be liable for failure or delay resulting from causes beyond its reasonable control, including cloud provider outages, network failures, governmental action, or events of force majeure.

10. Changes to These Terms

VendorFox may update these Terms from time to time. Where changes are material, we will provide notice via email or within the platform. Continued use of the service following publication of updated Terms constitutes acceptance of those changes.

11. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.