VendorFox Terms of Service

1. Scope of Service

VendorFox is a business-to-business software platform provided by VendorFox Ltd (“VendorFox”, “we”, “us”). By creating an account or using the service, you confirm that you are acting on behalf of a business or organisation and have authority to bind that entity.

VendorFox aggregates vendor lifecycle notices, firmware data, end-of-life milestones, and security advisories across supported hardware platforms to provide a centralised view of infrastructure risk and status. All outputs are provided on an informational and advisory basis only.

VendorFox does not:

• guarantee accuracy, completeness, or timeliness of vendor data;
• provide professional, legal, regulatory, or operational advice;
• accept responsibility for actions taken based on platform outputs.

Customers remain solely responsible for:

• validating information against official vendor sources;
• assessing operational risk;
• implementing changes within their own environments.

2. Intellectual Property

VendorFox retains all intellectual property rights in the software, platform, algorithms, aggregated datasets, documentation, branding, and any improvements thereto.

Customers retain ownership of their uploaded inventory data. By using the service, customers grant VendorFox a non-exclusive licence to process such data solely for the purpose of providing and improving the service.

VendorFox may use anonymised and aggregated data for analytics, benchmarking, and product improvement, provided no customer is identifiable.

3. Fees and Payment

Subscriptions are billed in advance on a recurring basis as selected at checkout. All fees are exclusive of VAT, sales tax, or other applicable duties and taxes.

Subscriptions renew automatically unless cancelled prior to the renewal date. Failure to pay may result in suspension or termination of access.

Except where required by law, fees are non-refundable.

4. Fair Use and Acceptable Use

VendorFox subscriptions are provided for normal business use in accordance with the selected plan, including any limits on tracked models, users, customer environments, reports, integrations, exports, API access, or other usage allowances.

Customers must not use the service in a way that is excessive, abusive, unlawful, or inconsistent with the intended operation of the platform. This includes, but is not limited to:

• sharing accounts or login access outside the customer’s authorised users;
• attempting to bypass subscription limits, usage limits, access controls, or plan restrictions;
• using automated scripts, bots, scraping tools, or bulk extraction methods without VendorFox’s prior written consent;
• copying, harvesting, reselling, republishing, or redistributing VendorFox data, outputs, reports, or platform intelligence as a competing service or standalone dataset;
• using the platform to build, train, benchmark, or improve a competing product or service;
• uploading malicious content, unlawful data, or data the customer is not authorised to process;
• attempting to interfere with, overload, probe, reverse engineer, or compromise the service or its underlying systems.

VendorFox may monitor usage to protect the platform, enforce plan limits, prevent abuse, and maintain service quality. Where usage materially exceeds fair use expectations or appears inconsistent with the selected plan, VendorFox may contact the customer to discuss an appropriate plan, impose reasonable limits, suspend access, or terminate the service.

Enterprise, MSP, reseller, API, integration, high-volume, or multi-customer use may require a separate written agreement or plan.

5. Confidentiality

Each party agrees to keep confidential any non-public information disclosed in connection with the service. VendorFox will not disclose customer inventory data except as required to provide the service or comply with legal obligations.

6. Data Processing and Security

VendorFox acts as a data controller for account data and as a data processor where customers upload personal data within device inventories.

Authentication is provided via email magic links, SSO, Google Sign-In, and Apple Sign-In. VendorFox does not store user passwords.

Customers may export their inventory data at any time. Upon termination, data will be deleted within a reasonable period unless retention is required by law.

Where applicable, data processing terms may be supplemented by a separate Data Processing Agreement.

7. AI and Automated Insights

VendorFox uses automated systems and AI-assisted analysis. Outputs may contain errors or omissions and must be independently validated by customers.

8. Service Availability

VendorFox aims to maintain a high level of service availability but does not guarantee uninterrupted or error-free operation. The platform is provided on a best-effort basis and may be subject to updates, improvements, and occasional interruptions.

Planned maintenance or updates may occur from time to time. Where reasonably possible, notice will be provided within the platform.

Support enquiries are typically responded to within a reasonable timeframe during standard business hours.

9. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, VendorFox’s total aggregate liability shall be limited to:

• the total fees paid in the twelve (12) months preceding the claim; or
• where no fees have been paid, $100.

VendorFox shall not be liable for indirect, consequential, or special losses including loss of profits, revenue, data, or business interruption.

10. Suspension and Termination

Customers may terminate at any time. VendorFox may suspend or terminate access for breach, misuse, suspected abuse, non-payment, security risk, or violation of the Fair Use and Acceptable Use provisions.

11. Force Majeure

VendorFox shall not be liable for failure or delay resulting from causes beyond its reasonable control, including cloud provider outages, network failures, governmental action, or events of force majeure.

12. Changes to These Terms

VendorFox may update these Terms from time to time. Where changes are material, we will provide notice via email or within the platform. Continued use of the service following publication of updated Terms constitutes acceptance of those changes.

13. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.